Hyperborea

Troubleshooting

Solutions to common issues with Hyperborea. If your problem is not covered here, contact support at support@hyperborea.app.

Device Not Detected by Fitness App

If your fitness app cannot find your NordicTrack when scanning for Bluetooth devices:

  1. Confirm Hyperborea is running on the NordicTrack console and shows a "Connected" status.
  2. Check that Bluetooth is enabled on both the console and the device running your fitness app.
  3. Grant Bluetooth permissions to your fitness app if prompted by your phone or tablet's operating system.
  4. Move closer to the console. BLE range is approximately 10 meters (30 feet).
  5. Restart the Hyperborea app on the console — close it fully, then reopen it.
  6. Restart your fitness app and scan for devices again.
  7. Restart the console if the issue persists. Power it off, wait 10 seconds, and power it back on.

Connection Drops During a Workout

If the Bluetooth connection to your fitness app drops mid-workout:

  • Check Wi-Fi stability. While Bluetooth itself does not require Wi-Fi, an unstable network can cause the Hyperborea app to behave unexpectedly.
  • Reduce Bluetooth interference. Other Bluetooth devices, microwaves, and crowded 2.4 GHz Wi-Fi networks can interfere. Move other wireless devices away from the console.
  • Keep the console screen on. If the console goes to sleep, Hyperborea stops broadcasting. Adjust the screen timeout in the console's Android settings.
  • Stay within range. Keep your phone, tablet, or computer within 10 meters of the console.

Pairing Code Not Showing on Console

If the Hyperborea app on your console does not display a pairing code:

  1. Check the internet connection. The console needs Wi-Fi access to generate a pairing code. Verify that Wi-Fi is connected in the console's settings.
  2. Restart the Hyperborea app. Close it completely and reopen it.
  3. Restart the console if the app still does not show a code.
  4. Check your subscription status. The pairing code only appears when you have an active subscription.

Cannot Link Device from Dashboard

If you enter the pairing code on the web dashboard but linking fails:

  • Verify both devices are online. The console needs an active internet connection, and your browser must be connected as well.
  • Refresh the pairing code. Codes expire after a short time. Restart the Hyperborea app on the console to generate a fresh code.
  • Double-check the code. Make sure you are entering the code exactly as shown on the console, with no extra spaces.
  • Try a different browser. In rare cases, browser extensions can interfere. Try an incognito/private window.

How to Unlink a Device

To unlink your NordicTrack from your account:

  1. Log in to your Dashboard at hyperborea.app.
  2. Find your linked device on the Dashboard.
  3. Click Unlink.
  4. Confirm the action when prompted.

After unlinking, the console will stop broadcasting until you link a device again. You can link a different NordicTrack to the same subscription by following the linking steps.

Metrics Not Updating in Fitness App

If you are connected but some metrics (power, cadence, speed, etc.) are stuck at zero or not appearing:

  • Check model support. Not all NordicTrack models report every metric. See Compatible Devices for details on what your model provides.
  • Start pedaling or walking. Some metrics only populate once the machine detects movement.
  • Restart the Hyperborea app on the console, then reconnect from your fitness app.
  • Check your fitness app settings. Some apps require you to assign specific sensors (power, cadence, heart rate) individually during device setup.

App Updates Not Installing

If the Hyperborea app on your console is not updating to the latest version:

  • Check Wi-Fi. The console needs a stable internet connection to download updates.
  • Verify your subscription is active. Auto-updates only work with an active subscription. Log in to your Dashboard to check your subscription status.
  • Restart the app. Close and reopen Hyperborea to trigger an update check.
  • Reinstall manually. If updates remain stuck, download the latest APK from your Dashboard and install it over the existing version. Your device link will be preserved.

How to Contact Support

If none of the above solutions resolve your issue, reach out to the Hyperborea support team:

When contacting support, include:

  • Your NordicTrack model name and year
  • The fitness app you are using
  • A brief description of the issue and any error messages you see
  • Steps you have already tried from this guide